Privacy policy

Last Updated: June 26, 2026

GoGorras.com ("GoGorras," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or make a purchase.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our business, process orders, provide customer support, and improve your shopping experience.

A. Information You Provide Directly

When you place an order, create an account, subscribe to communications, or contact us, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order notes or messages
• Payment information processed by authorized third-party payment providers

Important: GoGorras does not store full credit card numbers or sensitive payment credentials on its servers.

B. Automatically Collected Information

When you visit our website, we and our service providers may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring URLs
• Search terms used on our website
• General geographic location (city/state level)
• Cookie and tracking information

This information helps us analyze website performance, improve user experience, maintain security, and prevent fraud.

C. Order & Transaction Information

We may retain records relating to:

• Products purchased
• Order values
• Discounts applied
• Shipping and delivery status
• Returns and exchanges
• Customer support communications

D. Marketing & Communication Information

If you choose to subscribe to our newsletter, we may collect:

• Email subscription preferences
• Participation in promotions
• Back-in-stock notification requests

Marketing consent is collected through our newsletter signup form only.

SMS marketing is not currently offered.

Email subscriptions do not currently use a double opt-in confirmation process.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

A. Order Fulfillment

• Processing payments
• Confirming orders
• Shipping and delivery
• Managing returns and refunds

B. Customer Support

• Responding to inquiries
• Resolving account or order issues
• Sending transactional communications

C. Website Improvement

• Analyzing website usage and performance
• Improving navigation and user experience
• Preventing fraud and unauthorized activity

D. Marketing Communications

Where permitted by applicable law, we may use your information to send:

• Promotional offers
• New product announcements
• Back-in-stock notifications
• Store updates

You may unsubscribe from marketing emails at any time using the unsubscribe link included in communications or by contacting us directly.

3. Payment Security & PCI Compliance

We prioritize payment security.

• All transactions are processed through PCI-DSS-compliant payment providers.
• We use SSL encryption technology to protect data transmission.
• We do not store full payment card numbers on our servers.
• Payment information is securely processed by authorized third-party payment providers.
• Our store is hosted on Shopify, which maintains PCI-DSS compliance standards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain shopping cart functionality
• Remember user preferences
• Improve website performance
• Analyze traffic and usage patterns
• Detect fraud and security threats

You may adjust your browser settings to refuse or disable cookies. Certain website features may not function properly if cookies are disabled.

Visitors in applicable regions may be presented with Shopify's automated Cookie Banner and Data Sharing Opt-out controls where required by applicable privacy laws.

5. Advertising & Google Ads

We may use Google Ads and other advertising platforms to promote our products and services.

These services may use cookies or similar technologies to display advertisements based on previous visits to our website (remarketing).

We do not engage in interest-based advertising without consent where required by applicable law.

Advertising-related data is processed in accordance with applicable privacy laws and Google Ads policies.

You may manage advertising preferences through your browser settings or through Google's advertising preference tools.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

• Shopify (website hosting, ecommerce functionality, and secure checkout)
• Payment processors and payment providers available through Shopify Checkout
• Shipping carriers and logistics providers
• Google & YouTube (Google advertising and shopping services)
• Facebook & Instagram (including social media and advertising services)
• Google Analytics (GA4) for website analytics
• Judge.me Reviews (customer product reviews)
• Shopify Inbox (customer communication and support)

These service providers may access personal information only as necessary to perform services on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business operations.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill transactions
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your personal information, subject to legal or operational retention requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request data portability where applicable
• Object to or restrict certain processing activities
• Opt out of marketing communications

Where required by applicable state privacy laws, GoGorras provides a Shopify-hosted data-sharing opt-out mechanism for eligible U.S. states through its website privacy controls.

To exercise any privacy rights, please contact us at:

shop@gogorras.com

We may request information necessary to verify your identity before processing requests.

8A. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Subject to applicable legal limitations, California residents may have the right to:

Right to Know

Request information about:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection and use
• Categories of third parties with whom information is shared

Right to Access

Request access to specific personal information collected about you.

Right to Correct

Request correction of inaccurate personal information maintained about you.

Right to Delete

Request deletion of personal information, subject to exceptions permitted by law.

Right to Opt Out

GoGorras does not sell personal information to third parties.

California residents may request information regarding how personal information is shared and used.

Right to Non-Discrimination

You will not receive discriminatory treatment, reduced service quality, or different pricing for exercising your privacy rights.

Response Timeline

Verified privacy requests are generally responded to within 45 days, as required by applicable California law.

To exercise your California privacy rights, please contact:

shop@gogorras.com

9. Children's Privacy

GoGorras.com is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information has been submitted by a child, we will take reasonable steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

11. International Users

GoGorras operates within the United States.

If you access the website from outside the United States, you understand and consent to the transfer, processing, and storage of information in the United States.

12. Legal Disclosure

We may disclose personal information when required by law, subpoena, court order, or other legal process.

We may also disclose information when reasonably necessary to:

• Prevent fraud
• Protect our rights and property
• Protect customer safety
• Enforce our policies and agreements

13. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates become effective when posted on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

GoGorras
Operated by Ak'kin Sports Inc, a Georgia Limited Liability Company

Phone: +1 (404) 916-9685

Email: shop@gogorras.com

Address:

2178 McDaniels Bridge Ct SW
Lilburn, Georgia 30047
United States

Customer Support Hours

Monday–Saturday: 10:00 AM – 8:00 PM EST

Sunday: 11:00 AM – 6:00 PM EST