FAQ

Last Updated: June 26, 2026

Your go-to guide for common questions about shopping at GoGorras.com, including products, shipping, returns, payments, and more.

Products

Do you offer free samples or a free trial?

No. We do not currently offer free samples or free trials.

How do I choose the right size?

Most of our caps are designed to fit a wide range of head sizes through adjustable features such as:

  • Snapback closures
  • Velcro straps
  • Fitted elastic bands

Sizing information is available on each product page. If you need assistance, our support team can help you choose the right fit.

What materials are used in your caps?

Materials vary by product and may include:

  • Cotton
  • Polyester
  • Mesh fabric (trucker caps)
  • Wool blends (premium styles)
  • Leather patch detailing (select designs)

Please refer to the individual product page for specific material information.

Are your products cruelty-free?

Our caps are not subjected to animal testing during their production or sourcing process.

Some cap designs feature synthetic leather patch detailing. Our cruelty-free statement refers to our production and sourcing practices and should not be interpreted as a certification or as a claim that all products are vegan.

How do I care for my cap?

General Care

  • Spot clean with mild soap and water
  • Avoid machine washing
  • Air dry only
  • Avoid direct heat

Cotton & Polyester Caps

  • Hand wash gently
  • Use mild detergent
  • Do not bleach
  • Air dry

Wool Blend Caps

  • Dry cleaning is recommended
  • Avoid excess moisture
  • Store in a cool, dry place

Leather Patch Caps

  • Wipe gently with a damp cloth
  • Do not soak
  • Avoid harsh chemicals

How do I know when an out-of-stock item becomes available again?

Many product pages offer back-in-stock notifications.

You may be able to sign up using your email address to receive an alert when the item becomes available again.

We may also share restock announcements through:

  • Email newsletters
  • Our official social media channels

How do I use my gift card, store credit, or coupon code?

At checkout, you can:

  • Enter coupon codes in the “Discount Code” field
  • Apply gift cards or store credits using the code emailed to you

Your discount will appear before you finalize payment.

How do I use a gift card, store credit, or discount code?

During checkout:

  • Enter discount codes in the discount code field
  • Enter any applicable gift card or store credit code

Eligible discounts will be applied before payment is completed.

Shipping

. Where do you ship?

We currently ship within the United States.At this time, international shipping is not available.

 How long does order processing take?

Most orders are processed within 1–2 business days before shipment.

Processing times may be longer during periods of unusually high demand.

How long does delivery usually take?

Most orders arrive within 4–8 business days, including:

  • 1–2 business days for order processing
  • 3–6 business days for shipping transit

Delivery times may vary depending on location, carrier operations, weather conditions, and seasonal demand.

How do I track my order?

Once your order ships, you’ll receive a tracking number by email. Use it anytime to follow your package’s journey.

 What happens if I miss a delivery?

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt redelivery
  • Hold the package at a local pickup location
  • Leave a delivery notice with further instructions

Please ensure your shipping address is accurate to help avoid delays.

What if my package is lost or marked as delivered but I cannot find it?

If your package is lost during transit, we will work with the carrier to investigate the issue. Once the carrier confirms the loss, an appropriate resolution may be provided, including a replacement or refund.

If tracking shows the package as delivered but you cannot locate it:

  • Check around your property
  • Check with neighbors or household members
  • Contact building management if applicable
  • Contact the carrier directly

Although GoGorras is not responsible for packages that are lost or stolen after confirmed delivery, we will assist with carrier investigations whenever possible.

Returns & Exchanges

 How long do I have to request a return or exchange?

Returns and exchanges may be requested within 30 days of delivery.

How do I start a return?

To request a return:

  • Contact us at shop@gogorras.com
  • Provide your order number and reason for the return
  • Wait for return approval and instructions
  • Package the item securely
  • Return the item using the provided instructions

We recommend keeping your tracking information until the return process is complete.

What condition must returned items be in?

Returned items must:

  • Be unused and in original condition
  • Include all tags, stickers, and packaging
  • Show no signs of wear, stains, washing, or damage

Returns that do not meet these requirements may be declined.

Which items cannot be returned?

The following items are not eligible for return:

  • Clearance or final sale items
  • Customized or personalized products
  • Gift cards
  • Items damaged through misuse after delivery
  • Products returned without original tags or packaging

Do you offer exchanges?

Yes.

To request an exchange:

  • Contact our support team
  • Receive approval and return instructions
  • Return the original item
  • Once received and inspected, the replacement item will be shipped

Please note that door pickup service is not available.

 Do you offer refunds?

Yes.

Approved returns may be refunded to the original payment method or issued as store credit where available.

Please review our Return & Refund Policy for complete details and eligibility requirements.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and provide:

  • Photos of the damaged product
  • Photos of the packaging

After review, we may provide a prepaid return label and offer an appropriate resolution, including a replacement or refund.

 Do your products come with a warranty?

We offer a 30-day quality guarantee covering eligible manufacturing defects.

For complete coverage details, exclusions, and claim instructions, please refer to our Warranty Policy.

Can I change my shipping address after my order has shipped?

Once an order has shipped, delivery addresses generally cannot be changed.

Customers who need rerouting assistance should contact the shipping carrier directly using the tracking information provided.

Need More Help?

If you cannot find the answer you are looking for, please contact us.

GoGorras
Operated by Ak'kin Sports Inc, a Georgia Limited Liability Company

Email:  shop@gogorras.com
Phone:+1 (404) 916-9685

Address:

2178 McDaniels Bridge Ct SW
Lilburn, Georgia 30047
United States

Customer Support Hours

Monday–Saturday: 10:00 AM – 8:00 PM EST

Sunday: 11:00 AM – 6:00 PM EST