Return & Refund Policy

Last Updated: June 26, 2026

We want you to feel confident when shopping at shopgogorras.com. If your order is not the right fit or you need assistance with a return, exchange, or refund, please review the policy below.

1. Return Window

You may request a return or exchange within 30 days of the delivery date.

The return period begins on the date your order is marked as delivered by the shipping carrier.

2. Return Eligibility Requirements

To qualify for a return, items must:

  • Be unused and in their original condition
  • Include all original tags, stickers, and packaging
  • Not be worn, washed, stained, altered, or damaged
  • Be returned in the original cap box or polybag

Items that do not meet these requirements may not be eligible for a return, exchange, or refund.

3. Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Clearance or final sale items
  • Customized or personalized caps
  • Gift cards
  • Items damaged due to improper use after delivery
  • Products returned without original packaging, tags, or stickers

4. How to Start a Return

To request a return:

  1. Contact us at shop@shopgogorras.com
  2. Provide your order number and reason for the return
  3. Once approved, we will provide return instructions and a return label in accordance with our current return process
  4. Securely package the item and follow the provided return instructions
  5. Once received and inspected, we will process your refund or exchange

We recommend retaining any shipment tracking information until the return process has been completed.

5. Return Shipping

Once a return request has been approved, we will provide return instructions along with a prepaid return shipping label.

GoGorras will cover the cost of the approved return shipping label. Customers should use the provided label and follow the return instructions to ensure proper processing of their return.

6. Exchanges

You may request an exchange instead of a refund for eligible items.

Exchange Process

  1. Contact shop@shopgogorras.com with your exchange request
  2. Once approved, we will provide return instructions
  3. Return the original item
  4. After the returned item has been received and inspected, the replacement item will be shipped

Please note that door pickup services are not currently available for exchanges.

7. Refund Options

Once an approved return has been received and inspected, customers may choose one of the following refund methods:

  • Refund to the original payment method
  • Store credit

Please note that warranty claims are handled separately under our Warranty Policy . Approved warranty claims are resolved through replacement or store credit and are not refunded to the original payment method.

Refund Exceptions

The following are not eligible for refunds:

  • Final sale items
  • Shipping charges
  • Returned items showing signs of wear, misuse, or damage that do not meet return eligibility requirements

8. Refund Processing Times

Refunds are processed after the returned item has been received and inspected.

Refund to Original Payment Method

Refunds are typically processed within 5–10 business days after receipt and inspection of the returned item.

Store Credit

Store credit is issued immediately after approval.

Please note that financial institutions may require additional processing time before a refund appears in your account.

9. Restocking Fees

GoGorras does not charge any restocking fees on approved returns.

10. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the product packaging

Once reviewed and verified, customers may receive:

  • A replacement item
  • A full refund

Approved returns for damaged or defective items will also receive a prepaid return shipping label at no additional cost.

11. Contact Us

If you need assistance with a return, exchange, or refund, please contact us:

GoGorras
Operated by Ak'kin Sports Inc, a Georgia Limited Liability Company

Phone: +1 (404) 916-9685

Email: shop@shopgogorras.com

Address:

2178 McDaniels Bridge Ct SW
Lilburn, Georgia 30047
United States

Customer Support Hours

Monday–Saturday: 10:00 AM – 8:00 PM EST

Sunday: 11:00 AM – 6:00 PM EST