Shipping Policy
Last Updated: June 26, 2026
We want your experience at shopgogorras.com to feel easy from start to finish. Below is a clear breakdown of our shipping timelines, carriers, delivery expectations, and shipping policies.
1. Shipping Locations
We currently ship within the Continental United States.
2. Order Cut-Off Time
Orders placed before 5:00 PM Eastern Standard Time (EST) on business days enter our processing queue the same business day.
Orders placed after 5:00 PM EST will begin processing on the next business day.
Business days are Monday through Friday, excluding federal holidays.
3. Order Processing Time
Processing Time: 1–2 Business Days
After your order is placed, our team:
- Verifies the order details
- Performs quality checks
- Prepares the order for shipment
- Securely packages the items
Weekends and holidays are not included in processing time.
4. Transit Time
Transit Time: 3–6 Business Days
Transit time begins once the order has been shipped and tracking information has been issued.
Delivery timelines may vary slightly depending on your location and carrier operations.
5. Total Delivery Time
Estimated Total Delivery Time: 4–8 Business Days
This estimate combines:
- 1–2 business days for order processing
- 3–6 business days for shipping transit
6. Shipping Methods & Carriers
We currently ship orders using trusted U.S. carriers, including:
- USPS
- UPS
Carrier selection may vary depending on destination, package size, carrier availability, and operational requirements.
7. Shipping Rates
Free Shipping
Orders above $75 qualify for free shipping within the Continental United States.
Standard Shipping
Shipping charges for orders below the free shipping threshold are calculated automatically at checkout based on USPS or UPS carrier rates, package weight, destination, and available shipping services.
All applicable shipping charges are displayed before payment confirmation.
8. Sales Tax Information
Sales tax may be calculated at checkout based on the shipping destination and applicable state and local tax regulations.
9. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can use the tracking number provided to monitor your shipment throughout the delivery process.
10. Missed Deliveries
If a delivery attempt is unsuccessful, the carrier may:
- Attempt redelivery
- Hold the package at a local facility for pickup
- Leave a delivery notice with further instructions
Customers are responsible for providing accurate shipping information at checkout to avoid delays or failed deliveries.
11. Lost or Missing Packages
Lost in Transit
If a package is lost during transit, we will contact the shipping carrier and initiate an investigation.
Once the carrier confirms the loss, we will provide an appropriate resolution, which may include a replacement or refund.
Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around your property, mailbox, or delivery area
- Check with neighbors, household members, or building management
- Contact the shipping carrier directly
GoGorras is not responsible for packages that are lost or stolen after confirmed delivery. However, we will assist customers with carrier investigations or claims whenever possible.
12. Shipping Delays
Delivery estimates are provided for informational purposes and are not guaranteed.
Shipping delays may occur due to:
- Severe weather conditions
- Carrier service disruptions
- Peak seasonal demand
- Incorrect shipping information
- Events beyond our reasonable control
Once an order has been shipped, delivery timing is ultimately dependent on the carrier.
13. Contact Us
If you have any questions about your shipment or delivery, please contact us:
GoGorras
Operated by Ak'kin Sports Inc, a Georgia Limited Liability Company
Phone: +1 (404) 916-9685
Email: shop@shopgogorras.com
Address:
2178 McDaniels Bridge Ct SW
Lilburn, Georgia 30047
United States
Customer Support Hours
Monday–Saturday: 10:00 AM – 8:00 PM EST
Sunday: 11:00 AM – 6:00 PM EST